ICT Support Engineer | ANZSCO 263212
Being a significant part of the ICT industry as per the ANZSCO code of job classification 263212, ICT Support Engineer is the body that participates in the Information Technology related processes in the organization with the main duties of supporting, maintaining and repairing ICT systems. They provide the users with the hardware, software and network issues so as to ensure that the hardware and software networks are effective in their functionality.
The identification and resolution of technical problems, installation of computing systems and equipment, monitoring the behavior of the computing systems, and preventing potential unauthorized access and threats to cybersecurity are some of the key tasks during which the position can be utilized. ICT Engineers too work hand in hand with application developers and other IT employees to design and enhance on different features of the ICT systems to meet the demands of the concerned organization.
Unit Group: 2632 Information and Communication Technology
ICT Support and Test Engineers would be classified in the unit group 2632 with the following occupations and skill level and skill requirement in this group:
Occupations in this Category
- 263211 ICT Quality Assurance Engineer
- 263212 ICT Support Engineer
- 263213 ICT Systems Test Engineer
- 263299 ICT Support and Test Engineers (NEC)
On the Occupation Lists
Combined Skilled Occupations List (STSOL MLTSSL)
Short-Term Skilled Occupation List (STSOL)
RSMS Occupations List (RSMSL)
Not on the Occupation Lists
Labour Market Testing List (LMTL) 457 Required
Medium Long Term Strategic Skills List (MLTSSL)
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Skill Level Requirement
Skill Level: Level 1 or Equivalent
Skills Assessment Authority: ACS (Australian Computer Society)
Alternative Titles:
- Support Analyst
- Support Architect
Skill Requirement
Most jobs in this unit group would require a bachelor degree besides experience or knowledge that is equal to one that is gained in the course of experience. The certification is not formal but may be a relevant certificate of a vendor or a five-year or more working experience in the field. In different instances, formal education might not be sufficient. The person can also require proper familiarization or exposure (ANZSCO Skill Level 1).
Visa and Language Requirements for ICT Support Engineer
Australian Skilled Migration visa requirements that are ICT Support Engineer related and language requirement:
Visa Provision
For those keen on migrating to Australia as ICT Engineers, one can always bear in mind the numerous skilled migration visas including:
- Skilled Independent Visa (subclass 189): This is an independent visa available to skilled workers who are not sponsored by an employer or a relative.
- Skilled Nominated Visa (subclass 190): These are nominated skilled workers by a state or territory government.
- Skilled Work Regional (Provisional) Visa (subclass 491): This is to allow those who are ready to reside and work in a regional area.
English Requirement
- IELTS: 6 (L, R, and W), 7 speaking and 7 overall.
- OET: B average in each part.
- PTE Academic: 50 (L, R, W), 65 in speaking and 65 in overall.
- TOEFL iBT: Score of (L:12 R:13 W:21 S:23 total 93) in minimum.
Exceptions
- In some states and territories, Australian graduates are excluded.
- The priority skilled lists can impose a certain need in certain states.
- There is no need to submit IELTS or OET in the US, Canada, New Zealand, the UK, or Ireland.
- In case of having to be licensed or registered, being able to speak and write English at a specific level is required and may be done by either fulfilling the requirements of licensing or registering or achieving at least a specific level on the IELTS test (or analogous).
Closely Related ICT Units
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Key Responsibilities of ICT Support Engineer
- Technical Support:Lend support to users that have issues in their hardware, software or even their network. Issues must be addressed in time so that the effects of any business disruption are minimized.
- System Maintenance:Audit and maintain the coordinated ICT infrastructures to ensure there is functionality and efficiency. This includes, as well, updating, and patching; of the software and the hardware where and when they are required.
- Installation and configuration:This involves the new generation of structures in the computer facilities such as installation, configuration of operating systems and applications and connections that are responsive to the user’s needs.
- Troubleshooting:Properly identify hardware and software failures and malfunction and categorize them to make potential correct recommendations to be followed. In case the issues to which you are under an assignment are so complex, then do not hesitate to engage other IT specialists.
- Documentation:Store the support request history that has history of support request, agreement given and the changes made in them to be used and enforced in future.
- User Training:Enhance the knowledge of the user by providing him/her with the functionality of the system, suggested use and security systems to follow regarding the ICT resources.
- Collaboration:Work with the other IT members like network engineers and developers on performance tuning, implementation of the changes and addition of new technologies.
- Security Management:Practice effective security methods to avoid unauthorized or being at risk with a system and being forced to meet corporate security regulations.
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Final Thought
ICT Support Engineer ANZSCO 263212 provides good career opportunities to the competent professionals who want to migrate to Australia. Having a well-defined set of responsibilities, identified skills level, and several visa opportunities, the occupation is worth considering in the ICT field. Nevertheless, it is subject to success when the documentation is correct and the skills are assessed by the Australian Computer Society correctly. That is why it is crucial to create a properly organized application in order to prove your technical mastery, professional experience and willingness to international opportunities.