ICT Support Engineer - ANZSCO 263212
As defined within the job classification ANZSCO Code 263212, ICT Support Engineer is an important component of ICT industry that is involved in the organization’s Information Technology operations with the primary responsibilities of supporting, maintaining and repairing ICT systems. They assist users on hardware, software and network problems to guarantee the hardware and software, networks are efficient in their performance.
Some of the core activities involving the position include identifying and solving technical issues, installing computing systems and equipment, observing the functionality of the systems, and averting possible unauthorized access and cybersecurity threats. ICT Support Engineers also closely collaborate with application developers and other IT staff to design and improve on various ICT system features to suit the requirements of the relevant organization.
In view of the recent increased demand for technology solutions in industries majoring in Australia, the position of ICT Support Engineer presents itself as a promising field of work and a wonderful opportunity for career growth, which should attract the interest of individuals pursuing a career in IT.
Skill Level Requirement
Skill Level: Level 1 or Equivalent
Skills Assessment Authority: ACS (Australian Computer Society)
Alternative Titles:
- Support Analyst
- Support Architect
Visa Provision
Individuals looking to migrate to Australia as ICT Support Engineers can consider various skilled migration visas, such as:
- Skilled Independent Visa (subclass 189): For skilled workers not sponsored by an employer or family member.
- Skilled Nominated Visa (subclass 190): For skilled workers nominated by a state or territory government.
- Skilled Work Regional (Provisional) Visa (subclass 491): For those willing to live and work in regional areas.
Unit Group: 2632 ICT Support and Test Engineers
Occupations in this Category
- 263211 ICT Quality Assurance Engineer
- 263212 ICT Support Engineer
- 263213 ICT Systems Test Engineer
- 263299 ICT Support and Test Engineers (NEC)
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Skill Requirement for ICT Support Engineer
The majority of employment in this unit group needs at least a bachelor’s degree as well as experience or knowledge equivalent to that acquired through experience. Instead of an official qualification, one may possess a relevant certificate from a vendor or have worked in the field for five years or more. In other cases, mere formal education may not be enough. The individual may also need appropriate familiarization or exposure (ANZSCO Skill Level 1).
Key Responsibilities of ICT Support Engineer
- Technical Support: Lend support to users experiencing problems in their hardware, software or even their network. Problems should be dealt with early enough to reduce the impacts posed by any disruption of business.
- System Maintenance: Check and sustain the organized ICT structures in order to guarantee functionality and efficiency. This also counts updating, and patching; of both the software and the hardware as and when they are necessary.
- Installation and Configuration: The new creation of structures within computer facilities like installing, configuring operating systems, and applications and connections that responds to the user needs.
- Troubleshooting: Correct hardware and software defects and malfunction and classify them to make right recommendation to follow. If problems that you are working for are very complicated then always involve other IT professionals.
- Documentation: Keep the log book that contains history of support request, agreement provided and the changes made thereof for future use and enforcement.
- User Training: Improve the awareness of users through offering them system functionalities, recommended usage and security systems to observe in relation to ICT resources.
- Collaboration: Collaborate with other IT personnel such as network engineers and developers in terms of performance tuning, installation of modifications and integration of new technologies.
- Security Management: Exercise efficient security techniques to prevent unauthorized or having a threat on a system and having to abide with organizational security polices.
English Requirement
- IELTS: At least 6 (L, R, and W), 7 in speaking, and 7 overall
- OET: At least a B in each section
- PTE Academic: Minimum score of 50 (L, R, W), 65 in speaking, and 65 overall
- TOEFL iBT: Minimum score of (L:12 R:13 W:21 S:23 overall 93)
Exceptions
- Graduates from Australia are excluded in some states and territories.
- A specific need may be imposed in some states through priority skilled lists.
- In the US, Canada, New Zealand, the UK, or Ireland, IELTS or OET submissions are not necessary.
- If you need to be licensed or registered, you must show that you can speak and write English at a certain level, either by meeting the requirements for licensing or registration or by getting at least a certain level on the IELTS test (or something similar).
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