Liaison Officers generally need excellent communication and negotiation skills.

Their role goes beyond just establishing and facilitating communication. They represent their employer by directly interacting with other organizations, community groups, and individual community members through two-way communication. This helps facilitate mutual understanding and negotiate agreements to achieve the employer’s objectives.

Liaison Officers have both external and internal roles: they reach out and relate to external parties, and also report back to various sections within their employer’s organization.

While this role is often associated with community and governmental areas, VETASSESS does not restrict it to these fields. It can be performed in various settings, including the private sector.

A business liaison role primarily involves interacting with other organizations to support the business interests of the employer, aiming for the long-term success of the business. This is different from a Business Development role, which focuses on coordinating sales and marketing activities.

A Customer Service role that only provides support and advice to customers is not considered highly relevant to the Business Liaison Officer position or at the required skill level.

In the community and welfare sector, a liaison officer might work directly with individuals to identify their needs and facilitate service delivery, while also providing feedback to the employer on how to improve services and service delivery.